Privacy Policy
Last updated: January 1, 2026
1. Introduction
Repairverse ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (repairverse.ca), use our services, or volunteer with us.
This policy complies with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
2. What Information We Collect
Information You Provide
We collect information you voluntarily provide, including:
- Volunteer Applications: Name, contact information, date of birth, skills, availability, references, and emergency contacts
- Event Registration: Name, email, phone number
- Contact Forms: Name, email, message content
- Newsletter Signup: Email address
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Pages visited and time spent
- Referring website
- Device information
3. How We Use Your Information
We use your information to:
- Process volunteer applications and coordinate volunteer activities
- Register you for events and send event reminders
- Respond to your inquiries and provide customer support
- Send newsletters and updates (with your consent)
- Improve our website and services
- Comply with legal obligations
- Conduct Vulnerable Sector Checks for applicable volunteer roles
We will not use your information for purposes other than those stated without your consent.
5. Data Storage and Security
We implement appropriate security measures to protect your information, including:
- Secure (HTTPS) website connections
- Limited access to personal data (only authorized personnel)
- Secure password storage (hashed, not stored in plain text)
- Regular security updates
Your data is stored on servers located in Canada. We do not transfer personal information outside of Canada without appropriate safeguards.
6. Data Retention
We retain personal information only as long as necessary:
- Active Volunteers: For the duration of volunteer service plus 2 years
- Event Registration: 1 year after the event
- Contact Inquiries: 1 year after resolution
- Newsletter Subscribers: Until you unsubscribe
- Website Analytics: 26 months (anonymized)
You may request deletion of your data at any time (see Your Rights below).
7. Your Rights
Under Canadian privacy law, you have the right to:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Withdrawal of Consent: Withdraw consent for data processing
- Complaint: File a complaint with the Privacy Commissioner of Canada
To exercise these rights, contact us at privacy@repairverse.ca. We will respond within 30 days.
9. Children's Privacy
We do not knowingly collect personal information from children under 13. Volunteers must be at least 14 years old, and those under 16 require parental consent. If you believe we have inadvertently collected information from a child under 13, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly. Significant changes will be communicated via email to registered users.
11. Contact Us
For privacy-related inquiries or to exercise your rights, contact:
Privacy Officer
Repairverse
Resurgo Place, 100 Cameron Street
Moncton, NB E1C 5Y6
Email: privacy@repairverse.ca